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Have a question, suggestion, or need help? We're here for you.

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How Can We Help?

Choose the best way to reach us based on your inquiry.

General Inquiries

Questions about GotoRetailo, how our platform works, or general feedback.

[email protected]

Business & Partnerships

Interested in partnering with us or advertising on GotoRetailo?

[email protected]

Listing Corrections

Found incorrect information on a store listing? Let us know so we can fix it.

Visit Help / FAQ

Report an Issue

Experiencing a bug or technical issue with the website? Report it here.

[email protected]
Send a Message

Contact Form

Fill out the form below and we'll get back to you within 1-2 business days.

Direct Contact

Other Ways to Reach Us

Address

GotoRetailo HQ
Business Bay, Dubai
United Arab Emirates

Email

[email protected]

Response Time

We typically respond within 1-2 business days. Urgent issues are prioritized.

Listing Update or Correction?

If you've found incorrect information on a store listing — such as wrong opening hours, an outdated phone number, or a closed location — the fastest way to report it is through our Help / FAQ page. We review all correction requests within 48 hours.

Are you the owner or manager of a listed store? You can claim and manage your listing directly through our For Business portal. Claiming your listing is free and gives you full control over your store's profile information.

Quick Help

Frequently Asked Questions

We aim to respond to all inquiries within 1-2 business days. For urgent matters such as security issues or major listing errors, we prioritize those and typically respond within 24 hours. During peak periods, response times may be slightly longer, but we read every message that comes in.

The quickest way is to visit the specific store listing page and use the "Report an Issue" link at the bottom. Alternatively, you can email us at [email protected] with the store name, city, and a description of the error. We review all correction requests within 48 hours and update listings as soon as the information is verified.

We welcome partnerships with retail brands, shopping centers, tourism boards, and related businesses. Reach out to [email protected] with details about your organization and what you have in mind. Our team will review your inquiry and schedule a call to discuss potential collaboration opportunities.

Store owners and managers can claim their listings for free through our For Business portal. The process involves verifying your identity and your connection to the business. Once verified, you'll be able to update your store's hours, contact details, photos, and other profile information. Claiming your listing does not allow you to modify visitor reviews or editorial content.

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